Refund policy

At Royale Device, our priority is to ensure your satisfaction with your shopping experience. We have outlined our Return, Exchange, and Cancellation Policy below to assist you in making informed decisions regarding your purchases. By shopping with us, you agree to abide by the following terms and conditions:

1. Return Policy:

1.1. Eligibility for Returns:

• Items can be returned within 2 days from the date of purchase or delivery, whichever is later.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

1.2. Non-Returnable Items:

• Items that are marked Non-Returnable
• Items that have been used or damaged due to customer negligence.

1.3. Return Process:

• To initiate a return, please contact our customer support team at royalecamera@gmail.com
• Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
• Return shipping costs are the responsibility of the customer, except in cases where the return is due to a Royale Device error.

1.4. Refunds:

• Refunds for eligible returns will be issued in the original form of payment used for the purchase.
• Please allow 2 to 3 days business days for refunds to be processed after we receive and inspect the returned item.

2. Exchange Policy:

2.1. Eligibility for Exchanges:

• If you received a defective item, we offer exchanges within 2 day of delivery, provided the item is unused and in its original condition.

2.2. Exchange Process:

• To request an exchange, please contact our customer support team at royalecamera@gmail.com
• Our team will assist you in processing the exchange, which may include providing a return authorization and arranging for the replacement item to be shipped to you.
• Shipping fees for returning the original item and receiving the replacement will be covered by Royale Device in cases of our error.

3. Cancellation Policy:

3.1. Order Cancellation by the Customer:

• Customers may request order cancellations until the order is shipped.
• Item once shipped cannot be canceled.

3.2. Order Cancellation by Royale Device:

• Royale Device reserves the right to cancel an order due to reasons such as product unavailability, pricing errors, or suspicion of fraudulent activity.
• In the event of an order cancellation by Royale Device, customers will be notified promptly, and a full refund will be issued.

4. Contact Information:

If you have any questions, concerns, or wish to initiate a return, exchange, or cancellation, please contact our customer support team at royalecamera@gmail.com

5. Policy Updates:

Royale Device reserves the right to update or modify this Return, Exchange, and Cancellation Policy at any time. Customers will be notified of any changes through our website or other communication channels.

By shopping at Royale Device, you acknowledge that you have read and agree to the terms and conditions outlined in this policy.